Returns, Refunds, Cancellations, and Damaged Orders

We sell alcoholic beverages, other drinks, and non-consumable merchandise. Return eligibility depends on the product type. Please review the applicable section below.

Alcoholic beverages and other drinks

All alcoholic beverages and other consumable drinks are final sale once shipped. We do not accept physical returns of beverage products after shipment, whether the container is opened or unopened, and we do not issue refunds for taste preferences or buyer's remorse.

You may request cancellation for a full refund if you contact us within 48 hours of placing the order and the order has not yet shipped. Once an order has shipped, it cannot be canceled.

If a beverage arrives damaged, leaking, incorrect, incomplete, or with a suspected quality problem, email josh@coloradosakeco.com within 7 calendar days of delivery. Include your order number and photographs of the package and affected product. After verification, we will provide an appropriate replacement or refund for the affected item. Do not mail alcoholic beverages back unless Colorado Sake Co. gives you specific return instructions.

Non-consumable merchandise

Non-consumable merchandise, including unused apparel, hats, glassware, and similar goods, may be returned within 30 calendar days of delivery.

To qualify, merchandise must be new, unused, unworn, unwashed, and in its original packaging, with proof of purchase. Opened, used, worn, washed, altered, or damaged-after-delivery merchandise is not eligible for a buyer-remorse return.

Before mailing a return, email josh@coloradosakeco.com with your order number and the item you want to return. We will provide return instructions. Unauthorized returns may not be accepted.

Customers are responsible for return shipping costs for buyer-remorse returns. Original shipping charges are non-refundable. If the merchandise arrived defective, damaged, or incorrect, Colorado Sake Co. will cover the approved return or replacement cost.

We do not offer direct exchanges. You may return eligible merchandise for a refund and place a new order for the preferred item. Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return. Your bank or card issuer may require additional processing time.

Gift cards

Gift cards are non-refundable and cannot be redeemed for cash except where required by law.

Classes and event purchases

Sushi classes are reschedule-only and non-refundable. Contact us no later than 48 hours before the scheduled class to request an eligible reschedule. Other ticketed events may have event-specific terms shown at purchase.

Sake Social Club subscriptions

Sake Social Club memberships require a minimum of two subscription shipments. After receiving the second shipment, you may cancel your membership at any time. Cancellation applies to future orders only and does not cancel or refund an order that has already been processed or shipped.

Shipping charges and delivery issues

Original shipping charges are non-refundable except when an order was damaged, incorrect, or incomplete because of our error. Alcohol orders are available only to customers age 21 or older and may require government-issued identification and an adult signature at delivery. Shipping availability depends on the destination and applicable law.

For assistance, email josh@coloradosakeco.com and include your order number.